Terms and Conditions

We reserve the right to refuse a booking or to make changes to advertised prices until the point of confirmation of your adventure. If this occurs, we will notify you and, if you are not satisfied with the changes, all monies paid will be returned. Full payment is due on booking.

All payments to be made through our online booking and payment system, over the phone or by bank transfer.

We will do our best to help accommodate you, should you wish to change the details of your booking after your booking/order has been received.

There will be a standard fixed admin fee (FAF) of £30 for groups and £5 for individuals to change the details of any activity booking including (but not limited to); changing the activity date or participant details.

Should you wish to cancel your booking or make significant changes which greatly reduces the package you have booked (ie cancel group places or specific elements of you package) a fixed admin fee will be applied as per our ‘Cancellation Charges’ schedule below.

Should we make changes or cancel due to Outfit Moray’s inability to provide resources or staff, or when a cancellation by others on your course makes continuation inviable or impractical, we will inform you as soon as possible with suggested alternatives. Should these not be satisfactory or suitable, a full refund will be issued within 14 days.

We always strive to provide you with the activity/venue/itinerary stated in your booking. The very nature of the outdoor environment means that weather and other unforeseen circumstances can often determine whether or not this is possible.

Examples of possible hindrance may be no water/snow, too much water/snow/wind, landslides, a road or river blocking etc. Any changes we are forced to make due to these or similar circumstances will be based on ensuring the participants’ safety and providing a quality outdoor experience.

We will inform you as soon as we have made an assessment that such change is necessary so alternative arrangements can be made. Please note that due to the nature of our activities, rearrangements may need to be done on the day of the activity and prior notice may not be possible. Refunds are not normally provided in such circumstances.

Those meeting us at venues and not using our transport will need to arrange to meet us at the alternative venue.

If, due to Force Majeure, we are unable to fulfil our contract with you, you will not be due compensation. This relates to extremely unusual or unforeseeable circumstances beyond our control which generally affects us all. These can include, but are not limited to; war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire or extreme weather conditions which make normal operations impossible or too dangerous to continue.

It is your responsibility when booking to ensure you and the members of your group are fit enough to participate in the activity and the environment associated with your booking

You must inform us of any medical conditions/illness/disability and any medication which may affect the participant’s performance prior to the event, so we can discuss individual needs and make appropriate arrangements. Any medical changes that may affect participation must be communicated to info@outfimoray.com prior to the activity.

Participants should inform their instructor immediately if they feel unwell during the activity. Our instructors have specialist knowledge and skills and are committed to keeping everyone safe, so participants must adhere to their instructions, guidance and decisions.

Participants must show respect to; staff, volunteers, equipment, vehicles, buildings, other participants and neighbours and adhere to our rules. Abuse or causing distress to others, or loss/damage due to participant’s negligence, may lead to exclusion from our activities/courses as well as resulting in a bill for repair/full replacement costs.

If you are booking a group, you must ensure that all participants, including the parents and guardians for those under 16 years, have received copies of the booking conditions and all activity information and safety points prior to the event, as well as the activity consent form and informed consent information (listed here).

Activity consent forms must be completed and returned before the start date of the activity. Failure to complete and return these forms on time may result in participants being excluded from the activity (without a refund).

Please inform us of any participant’s additional support needs as this will allow Outfit Moray to plan appropriately for all participants.

Please be aware that mobile coverage in and around activity areas may be limited at times. The activity instructor will always have a communication plan.

If a message needs to be passed to a group or participant, they can be contacted via the Outfit Moray duty staff on 01343 549571 or 07733 586930 during out of hours (please note, this mobile is not monitored out with programmes).

The safety management of Outfit Moray is governed by robust operating procedures in accordance with their AALA Licence and associated regulations and industry practice. Participants will be supervised either directly, or remotely, by competent staff throughout the programme/activity.

Activity safety plans and risk assessments (generic and specific) will be managed by competent staff who possess the necessary expertise.

In the event of an accident or incident Outfit Moray staff have the necessary resources to manage a situation and seek further assistance.

All staff possess in-date first aid qualifications and carry appropriate equipment. Outfit Moray management, parents and guardians will be notified immediately where necessary.